Systems Manager

Software International (SI) supplies technical talent to Fortune 100 / 500 / 1000 companies in Canada. We currently have a long-term, renewable contract as a Systems Team Lead with our IT consulting client that primarily supports North American clients on various website and backend infrastructure services.

Role(s) Required : Systems Team Lead

Location : Remote (anywhere in Canada / USA / South America, but must be able to work on EST with the Canadian team)

Required Start Date : ASAP

Required End Date : 12 months + renewable every year

Type : Contract

Total Hours Approved Per Role : 40h / week

Rate : $65,000 - $68,000 USD / year ($88,000 - $93,000 CDN / year)

Client Location : US / Canada

Summary :

Reporting directly to the CTO and managing the Systems department. This is a leadership role responsible for the overall technical management, operations, ongoing maintenance, and support of our large-scale production websites and networks.

Role :

• Chief responsibility over systems and networks.
• Maintain vendor relationships, as required, for technical infrastructure of office and website systems.
• Work directly with the Development Team Leads and Project Management in managing projects for the website and provide final sign-off / approval for release to production.
• Working directly with Senior Management, participate in planning and project discussions for various websites.
• Analyze and assess areas of risk to systems and recommend / implement changes as appropriate to the business.
• Continuously assess network and systems security, ensuring a high level of systems data security is maintained overall.

Report concerns directly to the CTO.

• Perform systems and network architectural design for the sites network, including capacity planning, hardware, infrastructure, software integration, OS, and software performance tuning.
• Act as single point of escalation of production issues, interfacing with required resources to see issues are resolved in a timely manner.
• Effectively manage risk, including monitoring, system redundancy, and backups based on business requirements and acceptable risk.
• Supervise, coach, motivate and inspire team members to maintain healthy group dynamics while maintaining company directives and policies.
• Provide technical assistance and consultation as required to all areas of the company, including Project Management, Sales, Quality Assurance, Accounting, Customer Service, Development, and Systems departments.
• Perform special tasks and projects company-wide, as assigned by the CTO.

Responsibilities :

• Daily technical supervision of Systems Administration staff of about 7 resources.
• Provide mentoring and technical assistance to Systems Administration staff on a day-to-day basis, as required.
• Lead as role model behavior consistent with verbal directives.
• Provide feedback for performance reviews for Technical and Development staff and the various websites.
• Facilitate problem solving and collaboration, ensure discussions and make decisions that lead toward closure, intervene when necessary to aid the team in resolving issues.
• Be part of on-call rotation (12pm 8pm EST, 1-week duration every 4 weeks).
• Other duties as assigned.

Job Requirements :

• 5+ years of experience with LAMP (Linux, Apache, MySQL, PHP).
• Minimum of 2+ years of management / leadership experience in a technology-oriented organization required.
• Must be well versed supporting web servers .
• Strong background with storage SAN (NFS and iSCSI) .
• Well versed with ELK stack (Elasticsearch, Kibana, Beats, and Logstash).
• Adding / removing nodes, expand clusters, rebuild clusters, use InfluxDB.
• TCP / IP knowledge BGF and OSPF .
• Hands-on experience working with Linux in a Systems Administrative role.
• Hands-on experience working with Advanced Network Administrative role including routing, switching, and security.
• Exceptional problem determination and creative problem-solving skills.
• Strong written and verbal skills.
• Strong understanding of the software development lifecycle.
• Strong documentation and organizational practices.
• Extensive experience with many of these :
• MySQL, maintenance and troubleshooting.
• LAN / WAN / VPN setup and troubleshooting.
• Linux-based and other firewall technology.
• Cloud technologies (OpenStack, oVirt, RHEV or similar).
• Baremetal hardware, SAN, Switching and Load-balancing.
• Backup technologies.
• Systems security.
• Automation systems (Ansible, Puppet or equivalent).
• Expertise with multiple Web technologies including but not limited to : HTTP, SSL, DNS, and SMTP protocols.

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