Social Media Manager

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

We’re looking for bright minds, creative influencers, and status-quo challengers who need a platform for their ideas to shine.

A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA.

Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected beyond labels.

You’ve got the skills and motivation. We’ve got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start.

We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork.

We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Why Join Teleperformance

Teleperformance has five competitive advantages that enable it to implement its development strategy successfully :

• The People Strategy, which is founded on two key pillars of human capital management : focus and discipline.
• The omnichannel offer comprising solutions and technology that enable control of the entire chain of interactions and communication between the client and its customer.
• A culture of customer satisfaction where proactivity and customer communication are key.
• The handling of 300 languages via an integrated offshore / nearshore network enables it to meet the global needs of many clients.
• Expertise and experience in a wide range of client sectors.

The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth, and targeted acquisitions.

Key First-Year Objectives

• Plan and develop social media campaigns for , Instagram, Facebook, Twitter, Youtube and Tiktok.
• Manage an organization's online presence by developing a strategy, producing engaging content and analyzing usage data and trends for different social media channels.
• Analyze performance of running campaigns including organic and paid posts.
• Craft compelling content and brief designers on the creative for the SoMe posts.
• Responsible for the social media calendar and scheduling across social media accounts.
• Create reports based on the performance analysis of online marketing efforts of Teleperformance and competitors across all key social media channels (Facebook, Twitter, Instagram, , TikTok, and YouTube).
• Identify opportunities for online content optimization based on learnings from the analysis.
• Responsible for coordinating lives in all SoMe channels.
• Stay up to date on the latest social media tools and best practices.
• Manage follower campaigns.

What Will You Need to Succeed?

• At least 6 years of work experience in online data analysis and reporting.
• Proficient in navigating & analyzing social media channel data : Facebook & Instagram Insights, Twitter Analytics, YouTube Analytics, TikTok Analytics, Analytics, Google Analytics.
• Proficient social media management tools such as Sprinklr and Emplifi.
• Excellent verbal and written English communication skills.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles.

We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.