Senior Technical Program Manager, Partner Engineering, Prime Video

Job Title : Technical Program Manager (TPM)

We are seeking a Technical Program Manager (TPM) to help us grow Prime Video through engagement with partners in consumer electronics and software for living room devices.

You will be responsible for managing all technical aspects of Prime Video’s relationship with its Latin American device partners.

Successful candidates will have experience working with third-party partners, demonstrate excellent relationship management and technical ability to communicate requirements and support decisions.

Due to the role focus on LATAM partners, Portuguese / Spanish language skills (written / spoken) are preferred.

Your goals will be to manage the engineering delivery, ensure partner support for the Prime Video product roadmap and work with the Business Development and Partner Marketing team to help drive customer growth and engagement.

Plainly put, you are the bridge between business and technology, managing technical relationships with Prime Video partners (both internal and external).

You will be the liaison and primary point of contact between our external OEM partners and our technical teams. You will support integrations, technical due diligence on new platforms and make recommendations on partners’ future roadmaps.

Additionally, you are also responsible for identifying important new trends in the LATAM OTT and CE marketplace. You will support the engineering aspects of the relationship with our global partners, help drive partner performance and ensure that our LATAM customers receive a best-in-class customer experience on their devices.

A successful TPM will have experience in working with geographically separated teams and embrace non-traditional working hours.

Travel is often required.

As a TPM you will problem solve, scope, clear roadblocks, coordinate launches and dive deep to ensure the mutual customers of Amazon and third-party companies have a great video experience.

They are responsible for making sure expectations are clear and that all teams are working toward a joint deliverable.

Key Job Responsibilities :

• Fostering strong technical relationships with 3Ps, including assessing requirements and underlying feature requests to recommend technical approaches.
• Conducting pre-project discovery and scoping gathering product and roadmap information to work with engineering teams to develop a detailed plan for integrations.
• Making recommendations to PV leadership that will support vetting 3P technology platforms and capabilities as a qualification for successful engagements.

Matching 3P technical needs to Prime Video solutions.

Managing relationship with 3Ps , notably during the business development, qualification and technical implementation stages.

Implementing and optimizing the technical aspects of distribution relationships.

• Managing projects after deployment coordination of post-launch device activities, including technical aspects to increase engagement and 3P problem solving.
• Driving and refining the 3P technical engagement process around integration and distribution.
• Investigating new technologies for Prime Video distribution. Identifying new companies and technologies to work with and influencing internal roadmaps / priorities.
• Managing long-term interests as well as the tactical and day-to-day.
• Coordinating closely with product, software development and technical program management teams to ensure continuity of the technical needs of 3Ps.
• Driving customer experience and engagement technical improvements with our LATAM partners.
• Driving process improvements in 3P qualification and integration.

A Day in the Life :

You will establish your priorities, work independently, and successfully execute multiple projects for Prime Video worldwide owning the project timelines and maintaining accountability on deliverables.

In addition to this, you’ll need to be able to influence and deliver new features and exceptional user experiences across third party living room devices.

You will frequently engage business, product and technology leaders and be a strong advocate for our customers.

About the Team :

To drive the Prime Video and Prime flywheels through this efficient channel, the Partner Engineering team supports third parties (3Ps) throughout the process of launching and sustaining Prime Video on their living room (LR) devices.

This is uniquely challenging as 3P LR devices are more fragmented than mobile devices, benefit less from app store distribution, and require chipset-specific integrations.

We deliver the Prime Video client on smart TVs, streaming media players, game consoles, and set top boxes and work with 3Ps to drive additional engagement on those devices through integration with features such as federated search and billing integration.

We are open to hiring candidates to work out of one of the following locations : Sao Paulo, SP, BR

Basic Qualifications :

• 5+ years of technical product or program management experience, working directly with software engineering teams experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications :

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's / SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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