Sales Executive - Navi Mumbai

Responsibilities

• Maintain complete knowledge of the following (to include but not limited to) :
• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus, and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.
• Coordinate all group arrangements.
• Work with group contacts to facilitate program planning and requirements.
• Communicate group needs and specifications to all relevant departments.
• Follow up with Post-Conference reports and review group billings.
• Input all group bookings and update booking activities in the system on a weekly basis.
• Prepare reports, maintain proper records and filing system in accordance with hotel’s sales administration process.
• Maintain gifts inventory and coordinate the sending of gifts to clients.
• Arrange site inspections for potential clients.
• Promote positive relations with clients and attend to all requests expediently and courteously.
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue.

Other Responsibilities

• Be fully conversant with hotel fire & life safety / emergency procedures.
• Attend all briefings, meetings, and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by Management.

Main Complexity / Critical Issues in the Job

• Defines precise clients' requirements and ensures that the services offered correspond effectively to their requests.
• Provides after-sales service and ensures all guest complaints are efficiently addressed.

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