National Sea Logistics Operational Care Manager

Looking for a strategic role that combines leadership, analysis, and operational management? This position allows you to lead excellence in sea logistics management, optimizing operations, driving productivity, and ensuring customer satisfaction.

If you are passionate about logistics, efficiency, and teamwork, this is your opportunity!

Your Role

The Seafreight Operational Care Manager is in charge of delivering operational excellence while continuously optimizing cost of production.

Development of seafreight export / import operations, enhancing operational capability. Managing the Operational Care Centre between cost-efficiency and high-quality processing.

Responsibility is also given for business development in regards to carrier performance and management. The KN import / export services are to be improved to constantly develop the national seafreight business.

Your Responsibilities

• Coordinate and distribute the operational tasks into the team to ensure operational excellence through high-quality shipment management.
• Cooperate and support Seafreight Customer Care Location and Systems & Processes for optimized customer experience.
• Monitor the adherence of procedures to ensure development of seafreight operational KPIs including country regulations, shipment and documentation, operational systems and financial results of the operations.
• Measure and ensure the highest levels of productivity within the organization.
• Ensure high level quality of export / import services.
• Guide and develop technical behaviors within the team.
• Closely cooperate with Customer Service and Operations to gain specialized knowledge and receive first-hand feedback.
• Support the implementation of new / existing customer targets.
• Monitor and prepare reports related to internal KPIs.
• Monitor revenue and cost inputs, GP accuracy in a timely manner.
• Monitor supplier invoice acknowledgment and support payments process.

Your Skills and Experiences

• Bachelor's Degree in Business Administration (focused on Foreign Trade), Supply Chain Management or similar.
• Minimum 2-5 years of experience in Sea Logistics.
• Leadership Experience.
• Fluent in English.
• Good knowledge of the market and carriers' relationships.
• Project Management Experience.
• Proficiency in Spanish is desirable.

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