Desktop Support Technician BR

Job Description

About Excis Compliance Ltd :

Excis Compliance Ltd is a leading provider of IT solutions , specializing in helping businesses optimize their technology infrastructure.

With a global footprint and a commitment to excellence, we partner with industry-leading clients to ensure their operations are efficient, secure, and compliant.

About the Role :

As a Desktop Support Technician, you will play a crucial role in supporting our client's IT infrastructure. You will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and ensuring the smooth operation of their systems.

Key Responsibilities :

• Responding to client support requests in a timely and professional manner.
• Diagnosing and troubleshooting hardware and software issues, including networking problems.
• Installing and maintaining computer hardware, peripherals, operating systems, and software applications.
• Providing technical training and support to end-users.
• Documenting and resolving technical issues effectively.
• Ordering and managing IT supplies.

Requirements

Qualifications :

• Proven work experience as a Desktop Support Engineer or Support Technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Proficiency in popular operating systems, software applications, and remote connection systems.

• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to travel and work after hours when necessary.
• Fluency in Portuguese and English.

Benefits

Benefits :

• Career growth : Opportunities to advance your career within a dynamic and growing company.
• Mentorship : Guidance and support from experienced professionals.
• Collaborative culture : A supportive and collaborative work environment where your contributions are valued.
• Cutting-edge technology : Exposure to the latest IT trends and technologies.
• Global impact : The chance to work on projects that have a positive impact on businesses worldwide.
• Work-life balance : Flexible work arrangements to support your personal and professional goals.

Location : R. Dois de Setembro, 1944 - Itoupava Norte, Blumenau - SC, 89052-004, Brazil

Join our team and contribute to the success of a global leader in the industry.

Requirements

Proficiency in Windows OS Proficiency in MS Office Proficiency in printing Proficiency in mobile devices Troubleshooting