Derma Specialist

Job Requisition ID : 164081

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand;

responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role :

The Derma Specialist is primarily responsible for providing expert skincare advice and recommending appropriate products through courteous, friendly, and efficient service.

They are expected to maintain full product knowledge, focusing on skincare and dermatology-related items to engage customers and drive sales.

The Derma Specialist will promote customer satisfaction through personalized consultations, ensuring that the customers' skin concerns are addressed with tailored product recommendations.

What you will do :

Description of Accountability :

Profit Financial

• Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
• Assists in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
• Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value).
• Monitors availability of GOBE products.
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates reports on product shelf life.

Commercial

• Ensures products on display are replenished as needed with complete shelf tag price, price tags.
• Maintains cleanliness and orderliness of the assigned area.
• Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.).
• Attends to all customer queries and needs.
• Resolves customer complaints guided by set customer service standards and within scope of control.
• Prepares and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions.

Process

• Weekly monitors price changes and updates shelf / price tags as needed.
• Timely displays all products following set planograms and guidelines for a specified duration.

People

• Accomplishes MFP and PDP on time.
• Participates and implements agreed EES action plans.
• Strictly complies with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.

Required Skills to be successful :

• Time Management
• Good knowledge of the fashion / beauty industry and trends
• Retail operational skills (stock, VM, systems, cash )
• Computer skills
• Management skills
• Empathy
• Customer service and results oriented
• Leadership and problem solving skills
• Excellent relationship skills
• Integrity and trust
• Dealing with ambiguity
• Proactive with good team spirit and able to take initiatives

What equips you for the role :

• Bachelor's degree in Pharmacy or Dermatology
• Experience in similar field
• Good communication skills
• Technical knowledge on products
• Accountability
• Problem solving
• Attention to detail

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