Cloud Operations Engineer III

Umpqua Bank Cloud Operations Engineer III in NA, Colorado

Description

About Us :

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation.

It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive.

Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role :

Cloud Ops Engineer administers and / or engineers server solutions or applications in support of Umpqua Bank initiatives.

Provide high level customer service to bank associates. Assist or advise other TAG teams on technical issues.

• Preparing system solution designs, implementing & maintaining complex enterprise-class systems and applications, analyzing the performance of infrastructure to assist with capacity planning in both public (Microsoft Azure) and private cloud environments.
• Participate in vulnerability remediation on infrastructure components and Disaster Recovery planning / participation.
• Learn or use Agile principles in an IT Operations environment.
• Implement Infrastructure As Code (IAC), defining cloud infrastructure in reusable, composable building blocks using tools like Terraform, Bicep or ARM.
• Measure and improve the performance, uptime, cost, stability, and other operational characteristics of our cloud-based systems using tools like Azure native tools and Dynatrace.
• Write runbooks and rehearse scenarios to ensure we have an efficient incident response to support our service level agreement and uptime commitments to our customers.
• Researching, analyzing, recommending, and implementing solutions within their scope and enhancements. Requires the ability to systematically isolate technical issues and provide outstanding technical support to our clients.
• Sharing rotation of on-call duties after hours and weekends to respond to emergency outages in Azure.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

About You :

• Bachelor’s degree in computer science or equivalent required.
• 4-7 years’ experience in system or network engineering in a mid-size company with a proven track record of success.
• Strong coordination, organization, troubleshooting and communication abilities required.
• Proven experience with building and maintaining cloud systems and infrastructure.
• Familiar with Git and understand the role that version control and effective, positive code review has in creating great software.
• Strong understanding of the software development life cycle.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience with Terraform, Ansible, Salt Stack, Bicep or other Infrastructure as Code tools.
• Experience building, deploying, and hosting applications in a major cloud provider like Azure.
• Excellent verbal and written communications.
• Knowledge of trends in technology in multiple areas.
• Excellent analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• MCP / MCSA / MCSE preferred.

Workstyle : Fully onsite.

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $74,418.

0 to $116,943.20, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

Our Commitment to Diversity :

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

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