Campaign Monitoring and Support

Campaign Monitoring and Supporting (Work from home)

Digital Alchemy, a global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations.

We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations : 1.

Our personal transformation to learn and develop, 2. Transformation of the markets we operate in through our work, and 3.

Transformation of the world that we live in through the development and support of sustainable enterprises that benefit underprivileged communities and reduce the degradation of our environment.

Digital Alchemy is an inclusive and diverse employer; we do not discriminate on any basis including gender, ethnicity, religious background, sexuality, and any other factors.

We actively recruit for a strong and diverse workforce.

About the Role

• Responsible for monitoring daily execution of marketing campaigns, identifying failures, and resolving them in a timely manner.
• Setting up schedules to run scripts using various scheduling platforms, including defining job plans, setting up dependencies, priorities, and monitoring daily job executions.
• Utilising ticket management systems such as JIRA & Autotask to pick up and work on incoming requests.
• Utilising SQL and Unix shell scripts to troubleshoot issues, read logs, and identify reasons for failures.
• Communicate with stakeholders to provide updates on issues, root cause analysis, and resolution.

Qualifications

• 3-4 years of same or relevant experience.
• Relevant tertiary qualifications or equivalent industry experience in IT.
• Strong experience in SQL and relational databases.
• Experience using the ticketing system.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Ability to work in a cross-functional team environment.
• Excellent coordinator and good command in English.
• Marketing automation tool knowledge is a plus.
• Adobe support experience is better.

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